Are Online Civil ID Systems Making Government Services Easier to Access?

I was recently thinking about how much public administration has shifted toward digital platforms, especially for identity verification and document-related services.Many people now rely on online portals to check their civil id status instead of visiting government offices in person. This seems to make the process faster and more convenient, but it also raises questions about system reliability, update accuracy, and user experience.For those who use these services regularly:

• Have online systems made things easier for you overall?
• How accurate are the status updates in your experience?
• What common issues or delays have you faced?
• Do mobile apps work better than websites for these services?

Would be interesting to hear real experiences and feedback from users who depend on digital identity systems.