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Why I can't activate anything ?

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8 years 10 months ago #7530 by vince66
Hi,

Sorry about it but I don't understand the problem. I can't do anything on activation page. A mail confirm that I have paid but I stay in Lite version.
Could you help me ? I need faster as possible...

When I want to go on website with my request code... I see "pack 0 licences" stange ...
Thanks you above all, I waiting your answer.

Max : 2014
Vray : 2.40
SR : 1.8.2

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8 years 10 months ago #7531 by subburb
Hello !
you're right, there's a problem here.
we'll solve it asap.
In waiting, please send us your request code here :
This email address is being protected from spambots. You need JavaScript enabled to view it.

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8 years 10 months ago #7532 by subburb
Hello ! we're on the issue.
Would you please tell me your request code ?
I'll send you back a serial number.

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8 years 10 months ago #7533 by subburb
Hello Vince, we solved the issue.
Would you please try agin on the activation portal to see if it's better now ?
Thanks !

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8 years 10 months ago #7534 by JuttaHorn
Hey Jerome,
the latest SR 1.82 was working and now it is asking for a new request code and it running the LTE version. I have done multiple re-request with no positive outcome, can you please get in touch so I can fix this issue please

thanks
John

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8 years 9 months ago #7643 by Melzahar
After 2 days working with the activation code, SR started asking again for Serial number, I sent 3 emails until now and NO ANSWER !!!!


Help Needed !!

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