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SR locks up when i start it.
- samuel3dwhite
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14 years 11 months ago #1743
by samuel3dwhite
SR locks up when i start it. was created by samuel3dwhite
Hi!
My name is Andreas and i´m a 3D artist at White in Sweden. We just bought SR and looking forward to using it after testing the demo.
Unfortunatly after i installed it and press my toolbar button it locks up max. The SR UI comes upp but it´s blank. Down in the corner of max Its says SRGetID\.... and so on. And this is when it all locks up. So it seems that it freezes when trying to get a some sort of request?
Ive talked to our support guy but he doesnt seem to find why SR is doing this.
Do we need a license nr to put somewhere?
Best regards
//Andreas
My name is Andreas and i´m a 3D artist at White in Sweden. We just bought SR and looking forward to using it after testing the demo.
Unfortunatly after i installed it and press my toolbar button it locks up max. The SR UI comes upp but it´s blank. Down in the corner of max Its says SRGetID\.... and so on. And this is when it all locks up. So it seems that it freezes when trying to get a some sort of request?
Ive talked to our support guy but he doesnt seem to find why SR is doing this.
Do we need a license nr to put somewhere?
Best regards
//Andreas
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14 years 11 months ago #1745
by subburb
Replied by subburb on topic Re:SR locks up when i start it.
Hi Andreas, and welcome on board !
Hmm where did you buy SR ? i can't see a trace of your payment. was today ?
anyway, SR works only on Max9SP1 and beyond.
So if you're using max9, you need to setup SP1 to see SR working..
But perhaps it's another thing ?
Hmm where did you buy SR ? i can't see a trace of your payment. was today ?
anyway, SR works only on Max9SP1 and beyond.
So if you're using max9, you need to setup SP1 to see SR working..
But perhaps it's another thing ?
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14 years 11 months ago #1746
by samuel3dwhite
Replied by samuel3dwhite on topic Re:SR locks up when i start it.
Hi!
Thanks for a fast answer!
Well the guy who bought it for us is in another of our buissnes offices and we not been able to reach him today. So when exactly it was bought i dont know...but sometime this past week i guess. We got the e-mail from him today with SR.
We´re using Max 2010 SP1. ( Creative Extension ) Vray sp3
But is it supposed to work after installing it with the provided exe? Or do we need like a license file or something?
Just asking incase the guy at the other office forgot to send it to us.
Best regards
//Andreas
Thanks for a fast answer!
Well the guy who bought it for us is in another of our buissnes offices and we not been able to reach him today. So when exactly it was bought i dont know...but sometime this past week i guess. We got the e-mail from him today with SR.
We´re using Max 2010 SP1. ( Creative Extension ) Vray sp3
But is it supposed to work after installing it with the provided exe? Or do we need like a license file or something?
Just asking incase the guy at the other office forgot to send it to us.
Best regards
//Andreas
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14 years 11 months ago #1747
by subburb
Replied by subburb on topic Re:SR locks up when i start it.
ouch ok i get you ! (not the same username... was confused..)
i've promoted your account to "customer", too, like this you've full access to the fourm, also private section.
yes it's supposed to work after install...
You just told that the demo worked fine.. so there can be 2 issues :
- be sure you're using the last 0.85b build (you'll find a link into private section of this forum)
- be sure that you're running max with admin rights. (right click on max icon, and choose "run as admin")
i've promoted your account to "customer", too, like this you've full access to the fourm, also private section.
yes it's supposed to work after install...
You just told that the demo worked fine.. so there can be 2 issues :
- be sure you're using the last 0.85b build (you'll find a link into private section of this forum)
- be sure that you're running max with admin rights. (right click on max icon, and choose "run as admin")
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14 years 11 months ago #1748
by samuel3dwhite
Replied by samuel3dwhite on topic Re:SR locks up when i start it.
Ok thanks!
Will try this tomorrow at the office.
//Andreas
Will try this tomorrow at the office.
//Andreas
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