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Upgrade purchase not available
- richardhart
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7 years 11 months ago #8302
by richardhart
Upgrade purchase not available was created by richardhart
Hi There, we purchased our licences prior to 1st December 2015, so we need to buy the upgrade licence.
We cannot see where to buy the upgrade licence, for the cost of €49 - the shopping cart just processes this at the normal purchase cost, NOT the upgrade cost.
How do we purchase the upgrade licence at €49 not €79 ??
Thanks !
We cannot see where to buy the upgrade licence, for the cost of €49 - the shopping cart just processes this at the normal purchase cost, NOT the upgrade cost.
How do we purchase the upgrade licence at €49 not €79 ??
Thanks !
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7 years 11 months ago #8303
by subburb
Replied by subburb on topic Re: Upgrade purchase not available
Hello !
Sorry about that, it'll be solved tonight.
I just made the changes to your account.
Please logout and login again, you should have the upgrade prices.
Please do not connect to the activation portal in between.
Sorry about that, it'll be solved tonight.
I just made the changes to your account.
Please logout and login again, you should have the upgrade prices.
Please do not connect to the activation portal in between.
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7 years 11 months ago #8304
by richardhart
Replied by richardhart on topic Re: Upgrade purchase not available
Can I connect to the activation portal AFTER purchasing the upgrade?
Or should I wait until tomorrow?
Or should I wait until tomorrow?
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7 years 11 months ago #8305
by subburb
Replied by subburb on topic Re: Upgrade purchase not available
no you can go after the payment to the activation portal. No problem.
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7 years 11 months ago #8307
by fs_AT12
Replied by fs_AT12 on topic Re: Upgrade purchase not available
Hi Jerome,
I have the same Problem, when i want to upgrade the full price is charged not the 49€ for update. can you please fix this for me too.
Franz
I have the same Problem, when i want to upgrade the full price is charged not the 49€ for update. can you please fix this for me too.
Franz
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7 years 11 months ago #8311
by subburb
Replied by subburb on topic Re: Upgrade purchase not available
Hello Franz, you can logout and login again, and you'll see upgrade prices 
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