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Serial not being accepted

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14 years 2 months ago #2370 by deleyt
Hi,

Some weeks ago, Ive bought a license for SR and it worked fine but after upgrading my version of 3DSM from 2010 to 2011, my serialkey isn't being accepted anymore.
I've tried setting 3DSM to administrator rights. I've also tried putting the SolidRocks_09x.lic file in the Maxroot/solidrocks folder.
None of the methods work.
How can I get my key working for SR again?

Thanks in advance!

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14 years 2 months ago #2371 by subburb
Hi !
Be sure to upgrade to SR 0.97 build.

Then just send me the new request code, i'll send you back a working serial.

Regards,

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14 years 2 months ago - 14 years 2 months ago #2372 by deleyt
Replied by deleyt on topic Re:Serial not being accepted
Build I'm using is 0.97.8 (date: 29-05-2010) so that should be the latest build.
I've created a new requestcode and an email has been dispatched. Waiting for your reply with the serial.

On a side note: does that mean that everytime I install/upgrade a version of 3DSM I need to put in a new request in order to obtain a working license?

Thanks again.

EDIT: corrected typos. :unsure:
Last edit: 14 years 2 months ago by deleyt.

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14 years 2 months ago #2374 by subburb
yes it can be new serial, if you've changed some internal max paths..

but just send me the new request when needed, no problem.

Did you received your serial ? all is working fine ?

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14 years 2 months ago #2376 by deleyt
Replied by deleyt on topic Re:Serial not being accepted
I received my new serial and all is working fine again.
Thanks Jérôme...your service is excellent...if only all companies would give such good service as you do :) Top notch!

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14 years 2 months ago #2377 by subburb
Thanks for your kind words. I really appreciate ! :blush:

i do my best on service because i really believe it's the most important part in business..

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