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- Cannot see my Free upgrade to SolidRocks version 2
Cannot see my Free upgrade to SolidRocks version 2
- KOMPAN A/S
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7 years 9 months ago #8403
by KOMPAN A/S
Cannot see my Free upgrade to SolidRocks version 2 was created by KOMPAN A/S
Hi. I can see that users that has purchased licenses after December 2015 should have a free upgrade to version 2.0. When I log in I can see the free upgrade for my single user licenses but not for my 10 user license. Is there anything I should do go get version 2.0?
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7 years 9 months ago #8411
by subburb
Replied by subburb on topic Re: Cannot see my Free upgrade to SolidRocks version 2
Hello !
Even if you calic on "latest version" buttons ?
Even if you calic on "latest version" buttons ?
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7 years 9 months ago #8412
by KOMPAN A/S
Replied by KOMPAN A/S on topic Re: Cannot see my Free upgrade to SolidRocks version 2
The latest version buttons are not active. Just text.
I do not know where the Single License for version 2.0 in the bottom of the screen came from.
As far as I know we have only 1 10 user license.
Can you see if we at some point has purchased an extra license. It is not in my history.
I do not know where the Single License for version 2.0 in the bottom of the screen came from.
As far as I know we have only 1 10 user license.
Can you see if we at some point has purchased an extra license. It is not in my history.
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7 years 9 months ago #8416
by subburb
Replied by subburb on topic Re: Cannot see my Free upgrade to SolidRocks version 2
I've sent the issue to our coder, he'll take a look.
Feel free to send me request codes in waiting.
Feel free to send me request codes in waiting.
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7 years 8 months ago #8463
by KOMPAN A/S
Replied by KOMPAN A/S on topic Re: Cannot see my Free upgrade to SolidRocks version 2
Hi again it has now been quite some time since I wrote to you. My links for version 2 are still not active. I'm now going to purchase more licenses and need to get our old versions up to 2.0 so we all will run the same version. Can you please help me getting access to version 2 on the licenses?
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7 years 8 months ago #8466
by subburb
Replied by subburb on topic Re: Cannot see my Free upgrade to SolidRocks version 2
Hello,
i'v checked your account and manually added 8 V2 licences + 1 additional as gift to compensate the delay caused by this issue from our side.
Please tell me informed.
i'v checked your account and manually added 8 V2 licences + 1 additional as gift to compensate the delay caused by this issue from our side.
Please tell me informed.
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