Upgrade purchase not available

richardhart
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7 years 10 months ago #8302 by richardhart

Upgrade purchase not available was created by richardhart

Hi There, we purchased our licences prior to 1st December 2015, so we need to buy the upgrade licence.

We cannot see where to buy the upgrade licence, for the cost of €49 - the shopping cart just processes this at the normal purchase cost, NOT the upgrade cost.

How do we purchase the upgrade licence at €49 not €79 ??

Thanks !

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subburb
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7 years 10 months ago #8303 by subburb

Replied by subburb on topic Re: Upgrade purchase not available

Hello !
Sorry about that, it'll be solved tonight.
I just made the changes to your account.
Please logout and login again, you should have the upgrade prices.
Please do not connect to the activation portal in between.

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richardhart
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7 years 10 months ago #8304 by richardhart

Replied by richardhart on topic Re: Upgrade purchase not available

Can I connect to the activation portal AFTER purchasing the upgrade?

Or should I wait until tomorrow?

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subburb
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7 years 10 months ago #8305 by subburb

Replied by subburb on topic Re: Upgrade purchase not available

no you can go after the payment to the activation portal. No problem.

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fs_AT12
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7 years 10 months ago #8307 by fs_AT12

Replied by fs_AT12 on topic Re: Upgrade purchase not available

Hi Jerome,

I have the same Problem, when i want to upgrade the full price is charged not the 49€ for update. can you please fix this for me too.

Franz

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subburb
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7 years 10 months ago #8311 by subburb

Replied by subburb on topic Re: Upgrade purchase not available

Hello Franz, you can logout and login again, and you'll see upgrade prices

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Upgrade purchase not available

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